CSAT Manager (Management Jobs), Taguig in Taguig City, National Capital Region

CSAT Manager immediately needed!
With Competitive Salary and benefits!
For Immediate hiring:
A health insurance company based in the United States is hiring Compliance CSAT Manager located in Taguig City, Philippines.
The company caters clients all over the united states and considered as Fortune 25 of Forbes.
Offered Salary is competitive plus incentives (on top of night differential of 15 %) and allowances (transportation, meal, relocation package for those applicants from the province). Includes medical coverage with 2 dependents and disability/life insurance. With medicine, dental and vision reimbursements, Plus performance incentives (Quarterly bonus)!
Qualifications
- Audits compliance to these processes and drives operational excellence
- Positions in this function are responsible for all aspects of quality assurance within the Customer Service job family. Conducts auditsand provides feedback to reduce errors and improve processes and performance.
- Manages and is accountable for professional employees and/or supervisors.
- Impact of work is most often at the local level.
Qualifications
Graduate of any 4 year course
5 years minimum in contact center industry where Customer Satisfaction and Issue Resolution and FCR are key primary metrics
People oriented person
Good analytical skills, Six Sigma certification is a plus
Team Player
We are also hiring managerial positions for IT professionals and several positions which includes:
Local Registered Nursew/ 2 years clinical experience
Subject Matter Expert for Customer Service Representatives
Assistant Manager for Customer Service Representatives
Customer Service Representatives (w/ at least 6 months experience)
Medical Coding Manager
Medical Coders
Helpdesk Manager
Technical Support Supervisor
Technical Support Analyst
Operations Manager
IT Security Analyst
Voice/Data Network Analyst
Senior IT Operating Analyst
Associate IT Security Analyst
USRN and RN”s (PRC Rigestered Nurses)
CLINICAL MANAGERS (USRN’s)
Training Manager
Associate Director (Training)
Accounts Payable Manager (CPA)
Human Resource Specialist
Communications Trainor
Six Sigma Consultants
Location
1630 Taguig
Company
HEALTH INSURANCE
Experience
No experience needed.
Education
10
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